Normal exclusions apply


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original tags attached to the garment and unworn, should this not be the case, unfortunately, your item will be returned kindly back to you.

Please click here to download the returns slip to print out and include in your return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have issued your refund. We issue refunds within 10-14 working days from receipt of your return, and a credit will automatically be applied to your credit/ debit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at
We will always help xx

Exchanges (if applicable)
If you need to exchange your item, send us an email at and send your item to:
LAGENLOOK CLOTHING UK The Lilacs Old Hall Road Minera LL11 3DW.

To return your product, you should mail your product to:

The lilacs
Old Hall Road
LL11 3dw

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When you are shipping your item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.